I can’t connect either. Every time I try to connect to WiFi, after it fails to connect I get an Rachio option to retry or cancel. I have a Gen 3 model.
I have a NETGEAR Orbi mesh network. It failed to work with this, so I added another AP that is broadcasting only 2.4 ghz and I still cannot connect with that AP. (The AP has a different SSID)
I ran the wifi tool using the 2.4 ghz connection: Q7R6YTPG
PM me too, I’m 6 hours away from taking this thing back to the store for a refund, I’m a techy person, all automated everything. But this not connecting is waistline my time. I have Comcast xfinity router, purchased an extended for probably no reason at all. Why no connection?
Rachio doesn’t support WEP security protocol, only WPA or WPA2. If WEP (not to be confused with WPS) is enabled as a security option on the router Rachio won’t connect.
OK - I have a Ubiquiti Unifi system at home and was having no end of issues getting Homekit to enable.
Long story short - disabled the SSID I was using on the 2.4GHz band across all AP’s and left it enabled only on 5GHz. Then ran setup. Working perfectly now but the initial hour trying everything else failed.
Rachio 3 might be a dual band device but it has serious issues doing firmware updates or Home kit setup when both radios are available.
I just bought the third generation controller and am having the same problem. There is no watch can make it join the network. I read the thread, downloaded EouteThisHelps and ran it. The code it provided is 9UQVSCH8. Any help would be greatly appreciated.
a little more information would be helpful (for the non-Rachio folks on the board, the Rachio folks can look up the RouteThis code information)!
Is WEP enabled on the network? Is so, disable it. Only WPA and WPA2 is supported.
Same SSIDs for 2.4 GHz and 5 GHz bands, try different names.
Mesh network?
WiFi router make/model?
What flavor of operating system is being used to setup the Rachio - iOS or Android? Try iOS if you can.