Nest Integration Issue


#1

Just installed my Rachio 3 today (painless and easy - thank you). The only installation issue was connecting to my Nest account. Everything went well online until I clicked Allow and received a blank Integration screen. Hitting the back button I received an error connecting accounts with a retry button that wouldn’t work. Help would be appreciated.


#2

#3

#4

@Bgman

I’ll have the engineering team review your account and determine why the Nest integration is not working for you.

:cheers:


#5

Same for me.


#6

Thanks @franz. I look forward to hearing from them.


#7

I’m having the same issue.

Not sure if it’s relevant, but I get:
{
“code”: 5,
“message”: “HTTP 404 (gRPC: NOT_FOUND): No AccessToken found for given deviceId”
}
from https://cloud-rest.rach.io/integrations/nest during the attempt.


#8

Thanks @Dahc, the engineering team will get this resolved.

:cheers:


#9

@franz - Too soon to inquire about any progress with this issue? Still doesn’t work for me.


#10

Team still working on this, will post here when we’ve identified and fixed the issue.

:cheers:


#11

Sorry for the late reply.

Nest Integration Issues should be resolved. If you are still having issues, I would recommend removing the Integrations from Nest first, and then try to re-integrate within the Rachio WebApp.

If there are any issues, please let us know and we’ll troubleshoot it further.

Cheers,
David


#12

I’m having a similar issue. I follow the integration instructions and it takes me through to Nest but when I click allow on their site it just sends me back to the rachio integration page?


#13

@R3dg3ckoRob - I don’t know if the following post is related, but it may be that Nest broke the integration while they’re fixing the problem: